RBC becomes first Canadian bank with digital government identity verification

Royal Bank of Canada (RBC) has become the first Canadian bank to implement digital government identity verification solutions.

The new service gives customers to digitally verify their identities when opening an account. The mobile app leverages AI technology to checks a customer’s government-issued identification against security features and characteristics of driver’s licenses and passports. It also uses near-field communication (NFC) so clients can tap the electronic chip on ePassports.

When a customer scans their ID through the mobile app on the phone, the information is automatically entered into their account profile on an advisor’s computer.

The new tool also reduces the amount of information customers need to share with the bank when they attempt to open their account, RBC said.

RBC SVP Peter Tilton said, “As we make our clients’ everyday banking experience easier, we continue to be guided by the imperatives of trust and security. Verifying and protecting our clients’ identities is among the most important things we do.

“The world-class technology underpinning these features will better protect clients from fraud caused by identity and document forgery and give them an unparalleled account opening experience.”

Later this year, the bank is looking to release its mobile account opening services which will let customers take a live selfie to verify their identities against the government-issued ID.

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