Shield teams up with TeleMessage to help financial institutions monitor employee WhatsApp messages

Electronic communication monitoring RegTech platform Shield has partnered with TeleMessage to enable the direct capture and storage of mobile and WhatsApp voice and chat messaging.

By combining TeleMessage’s mobile capture capabilities with Shield’s compliance and surveillance hub allowing financial firms to enable their regulated employees to safely use WhatsApp on mobile devices and desktops.

Firms can monitor and record relevant messaging by employees on these apps and ensure compliance is met. This is particularly useful as firms have more staff working remotely.

Once information is captured, it is put through data enrichment, powerful analytics, e-discovery and proactive surveillance.

Shield co-founder and CEO Shiran Weitzman said, “WhatsApp provides an easy and secure way of communicating for many traders and bankers who are working from home. However, with its end-to-end encryption it is a big potential headache for compliance teams looking to ensure and demonstrate protection of the firm and its customers from rogue activity.

“Our partnership with TeleMessage enables the Shield platform to uniquely monitor and record these eComms interactions directly, across all WhatsApp platforms, using the native WhatsApp interface and encryption.”

TeleMessage CEO Guy Levit said, “Shield allows us to enhance our mobile recording products with advanced analytics and surveillance, bringing modern mobile communication to the regulated financial markets. The fast adoption of WhatsApp by financial firms is benefiting the regulated firms, their customers, and employees with efficient modern and friendly communication, and Shield is an important facilitator enabling this digital transformation.“

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