One Inc integrates with Hi Marley for seamless claim payments


One Inc, a digital payments network for the insurance industry, has integrated Hi Marley Insurance Cloud with its ClaimsPay platform.

One Inc aims to modernise the insurance industry through a unified and frictionless payment network.

Focusing only on the insurance industry, One Inc helps carriers transform their operations by reducing costs, increasing security, and optimising customer experience.

The company’s end-to-end digital payments platform provides expanded payment options, multi-channel digital communications, and rapid digital claim payment, even for the most complex insurance use cases.

According to One Inc, the integration will allow carriers to conduct text message conversations with claimants inclusive of digital payment, a unified and modern approach.

The text-based opt-in for Hi Marley Customers integrates payments within their active insurance workflows. Once Inc said this ensures policyholder have a modern, complete experience within a single text experience.

In order to make the process more seamless for the policyholder, no app download is required to use the service.

One Inc’s ClaimsPay configuration will include the option to seamlessly integrate with Hi Marley, running Hi Marley-generated Case IDs through the ClaimsPay API. One Inc clients may utilise their existing APIs to access the service.

Ian Drysdale, One Inc CEO, said, “Better user touchpoints are a key priority for insurers looking to transform the experience around claims workflow and payments, and One Inc has long sought to make these interactions as seamless as possible,

“By using text functionality from Hi Marley in ClaimsPay, carriers can literally put payments flexibility at their policyholder’s fingertips. We are thrilled with this partnership and fully expect that expansive new communications channels, enabled by partners like Hi Marley, will prove critical as we reimagine the way claims are initiated, managed, and distributed.”

London-based AI-driven InsurTech recently bagged £8m in Series A funding led by Octopus Ventures.

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