Novidea names Yaniv Cohen as its chief customer officer

Cloud-native insurance platform Novidea has named Yaniv Cohen as its new chief customer officer.

Cohen will lead Novidea’s implementation and customer success strategy.

He has over 20 years’ experience in professional services, operations, and customer success to the position. Most recently, Cohen served as corporate vice president of global professional services at Ex Libris for six years.

Ex Libris is a SaaS and mobile solutions provider for the higher education sector.

Prior to that, Cohen spent over a decade at Verint Systems, a customer engagement platform. Whilst at Verint, Cohen held various positions, including COO, VP of business development, and VP of customer care.

Speaking on the appointment, Novidea CEO Roi Agababa said, “With the fast growth of Novidea’s business and the increase in our customer base, Novidea prioritises its commitment to working closely with our customers at every step of their digital transformation. Yaniv’s depth of experience in professional services and customer care was a key factor in choosing him for the role.

“As Novidea continues to grow, I am confident in Yaniv’s ability to refine and scale our delivery and implementation processes, so we can empower our global customers to transform and digitalize their businesses seamlessly.”

Novidea created a data-driven, cloud-native insurance platform that allows brokers, agents and MGAs to reduce costs and drive growth across the distribution lifecycle. Its platform allows clients to manage their entire insurance distribution lifecycle from one place. Users can access customer data, perform real-time analytics, issue and retrieve documents, emails and more.

Yaniv Cohen added, “It’s an honour to join this exceptional team and lead Novidea’s customer success initiatives on a global scale. I’ve already seen first-hand the company’s deep obligation to its international customer base—it influences every decision they make. I aim to ensure that each customer extracts maximum value from the Novidea platform, now and in the future.”

Last year, Novidea named Matt Richards as its head of UK delivery. In the role, Richards has overall responsibility for UK customer deliveries to ensure Novidea exceeds customer requirements.

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