WNS has partnered with residential property data specialists WhenFresh to launch its platform to enable home insurers to deliver improved customer experience and reduced acquisition costs.
WNS is a global business, specialising in driving digital transformation for its clients across multiple sectors. In the insurance space, WNS partner with more than 55 global insurers, re-insurers, brokers and InsurTech companies to accelerate digital transformation.
WhenFresh is the UK’s leading supplier of residential property data to Banks, Home Insurers, Utilities, The Public Sector and other Big Data users.
According to WNS and WhenFresh, the UK home insurance market has become highly commoditised, with insurers increasingly reliant on customer experience (CX) to differentiate their offerings.
The new WNS ‘HIFFI’ solution enables insurers to deliver a greatly improved customer experience by providing consumers with much faster, simpler home insurance quotes across a wide range of channels, including WhatsApp, Webchat, Mobile Apps and IVR (Interactive Voice Response).
To obtain an instant, accurate home insurance quote, the consumer need only provide basic personal details and the property address via their preferred channel. Then, all necessary property attribute and risk data is instantly fetched from the WhenFresh API ‘behind the scenes’ without further manual input. The consumer can then easily accept the quote, make payment and choose their policy delivery preferences within the platform.
Mark Cunningham, CEO & co-Founder of WhenFresh, said, “We’re delighted to be working with the WNS team and this is a perfect example of how digital transformation can be achieved by marrying cutting edge technologies and accurate data.
“WhenFresh property data already powers reduced question sets for many leading insurers, but the WNS HIFFI solution adds the extra dimension of working across so many different channels to make the process of obtaining home insurance simpler, faster and even more accessible than before.”
In September last year, Detroit-based InsurTech CoverTree raised $10m in a seed funding round and launched a home insurance offering.
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