Delta Capita links with Aveni to advance its Consumer Duty offering


Delta Capita, a global capital markets consulting, managed services and tech provider, has partnered with Aveni to boost its Consumer Duty offering.

The partnership will help Delta provide their clients with access to Aveni’s  AI technology solutions.

Delta Capita currently offers tailored Consumer Duty consulting services, including readiness health checks, vulnerability policy and framework development, advice on how to accelerate implementation processes and training.

In addition to this, Delta Capita’s clients now have the option to leverage Aveni’s NLP platform to monitor and analyse customer interactions. Aveni’s platform identifies trends and actionable outcomes to drive a range of business improvements including automatic risk assurance, Consumer Duty KPI monitoring, the identification of vulnerable customers, improved data analytics and management information for the regulator.

Aveni CEO Joseph Twigg said, “Consumer Duty regulation is a game changer and technology deployment is essential for financial services firms in the UK to meet the level of data-driven demands expected. We are really pleased to be working alongside Delta Capita, a team whose culture and commitment to finding solutions aligns with ours, so we can support its clients to meet the July 31st deadline.”

Delta Capita head of risk and regulatory consulting Karan Kapoor added, “At Delta Capita, we are passionate about solving our clients’ problems by combining quality advisory services with the latest technology solutions, and so the decision to team up with Aveni was an easy one. Aveni’s market leading NLP platform is fast and easy to implement and has been tailored specifically to support firms with the fast-approaching Consumer Duty regulation. This is why it has already been adopted by a number of credible clients.”

Aveni was recently selected by equity release advisory firm Age Partnership to revolutionise its quality assurance systems.

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