Commercial Bank of Dubai and PwC to collaborate on AI

Commercial Bank of Dubai (CBD) and PwC Middle East have signed a Memorandum of Understanding (MOU) to accelerate the adoption of AI technologies across CBD’s operations.

The partnership is set to focus on enhancing the customer experience, as well as promoting engagement through personalised AI-driven customer service solutions.

CBD is aiming to deliver a bespoke, tailor-made solution that resonates with its users’ individual preferences and needs, by integrating PwC Middle East’s advanced AI technologies into its services.

Additionally, the collaboration will explore how AI can optimise internal processes at CBD, and use data-driven insights to streamline operations and boost efficiency.

Ali Imran, Chief Operations Officer at CBD, said: “This transformative collaboration with PwC Middle East signifies a pivotal step forward for Commercial Bank of Dubai.

“We are committed to delivering unparalleled customer experiences and driving operational excellence through the integration of AI technologies. This strategic alliance reaffirms CBD’s dedication to innovation and reinforces our position as a leading bank in the region.”

CBD harbour hopes that the collaboration will deliver tangible results, as they aim to improve customer satisfaction, as well as the efficiency of their operation, due to PwC Middle East’s cutting-edge AI technologies.

Customers can anticipate a smoother, more personalised banking experience as CBD takes a step forward in the AI-driven banking solutions arena.

Ali Hosseini, Chief Digital Officer, Partner, PwC Middle East, said: “PwC and the Commercial Bank of Dubai are joining forces to embed generative AI deep within the financial sector. This partnership highlights our dedication to shaping change and assisting clients with their transformation journey towards an AI-driven future.”

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