Eloquent AI, a start-up building automation technology for the financial sector, has secured $7.4m in a heavily oversubscribed seed round to expand its AI Operator platform.
According to Finextra, the round was led by Foundation Capital, with backing from EJF Ventures, Duke Capital Partners, Zeno Ventures and Y Combinator. According to the company, the funding closed in just three days.
The company was founded by entrepreneur Tugce Bulut and machine learning professor Dr Aldo Lipani, with a vision of redefining how customer operations are managed across financial services. Unlike traditional chatbots or narrow AI tools, its AI Operator has been developed to handle entire workflows from start to finish, ensuring compliance and auditability throughout.
Eloquent AI said its platform can take on complex processes including fraud investigations, dispute resolution, and KYC/AML reviews. By moving beyond basic FAQ responses, the company claims to provide regulated financial institutions with a solution that can both reduce operational costs and increase accuracy in highly scrutinised environments.
At the core of the platform is Oratio, a multimodal large language model trained on regulated financial workflows. Rather than relying on APIs or extensive engineering, the AI Operator uses browser-control technology and computer vision to observe how human agents work across systems before replicating the process. This allows institutions to automate tasks without heavy integration work.
Customer experience teams can guide the Operator by either explaining a process in natural language or demonstrating the task directly on screen. Once shown, the AI executes the workflow independently, navigating internal tools in the same way a human agent would, but at greater scale and speed.
The company has said that financial institutions using its platform could automate up to 96% of customer operations. This is expected to shorten response times, reduce backlogs, and help firms meet compliance demands more efficiently.
Eloquent AI CEO Tugce Bulut said, “We’re finding the cliché of financial institutions being laggards in tech adoption to be substantially overstated. These organisations are often overwhelmed with compliance requirements and backlogged customer ops. The desire to address these issues is certainly there, it’s just that, until now, the solution hasn’t been.”
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