LexisNexis Risk Solutions, a global data analytics and risk management firm, has unveiled new data intelligence capabilities aimed at improving decision-making across motor insurance claims in the UK.
The launch introduces a suite of connected claims intelligence solutions delivered through a single API integration, targeting long-standing data fragmentation challenges across the motor claims process.
The offering spans the full claims journey, from First Notification of Loss (FNOL) through to settlement, and is designed to help insurance providers, managing general agents (MGAs) and claims ecosystem partners shift from reactive to proactive decision-making.
The company has identified several persistent pain points within existing claims workflows, including incomplete or inaccurate data at FNOL leading to delays and mis-routed claims, limited early detection of suspicious activity, and high levels of manual intervention that slow down validation, investigation and damage assessment processes.
The initial product suite comprises three solutions. LexisNexis® Claims Datafill is a prefill tool that supplies contact details and claimant information at FNOL to support faster, more accurate claims handling.
LexisNexis® Windscreen Check provides vehicle identification number (VIN)-level insight into windscreen features and advanced driver assistance systems (ADAS), enabling accurate triage during windscreen claims. LexisNexis® Vehicle Insights for Claims delivers real-time vehicle data at FNOL, including make, model, mileage, MOT status and valuation, to reduce manual data capture and support better-evidenced decisions from first contact.
The proposition has been built not only for insurers and MGAs but also for the wider motor claims ecosystem, encompassing claims management companies, repair networks, credit hire organisations, salvage operators and supply chain partners. The single API model is designed to eliminate the need for complex or duplicated integrations across the claims network.
LexisNexis Risk Solutions is headquartered in metro Atlanta, Georgia, operates offices around the world, serves customers in more than 190 countries and territories, and forms part of RELX.
LexisNexis Risk Solutions motor strategy director Tom Clarke said: “While pricing and underwriting have become increasingly data-driven, claims handling often still relies on fragmented, reactive processes. This is a growing problem in motor insurance as claim complexity rises, customer expectations increase and operational pressures intensify. We see a clear market need for richer real-time insight at the point of claim. Our initial focus areas tackle the biggest priorities for the market right now – third party contact details and validation of windscreen features at FNOL.”
LexisNexis Risk Solutions director of product management Carla McDonald said: “The quality of decision-making in the first few minutes of a claim shapes everything: triage, indemnity spend, customer experience and loss ratios. Yet many of those decisions are still made without access to the full picture.
“By bringing richer, more connected data into the claims journey earlier, we can help insurance providers and their partners make more informed decisions from the outset, reducing the need for rework and helping to get claims right the first time. That means more efficient decisions, fairer outcomes and a more consistent customer experience at the centre of every claim.”
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