Ema, an enterprise platform that provides agentic AI Employees, has closed a $77m Series B round as it looks to take its autonomous workforce technology to more large organisations.
Creaegis led the investment, while existing backers Accel, S32 and Prosus each added to their previous stakes. The deal takes the total capital raised by Ema to $140m and lifts the company’s valuation to more than four times the level set in its earlier round.
Every major existing shareholder committed more capital this time than before, a decision the company attributes to the investors’ first-hand view of how customers are using, renewing and expanding their use of the platform. The fresh funds will go towards building out Ema’s go-to-market team, where several senior hires have already been made, alongside further development of the platform itself.
Ema said that while a large number of businesses remain at the experimental phase with AI, its AI Employees are already running in live environments at Fortune 500 scale. Revenue has risen 50X over the last two years, and customers generally see their spending double as they move from a first deployment into two or three further use cases.
The firm’s product-led approach means organisations can roll out and extend AI Employees without depending on heavy consulting-led implementation work. A business can start in a single department and then broaden its use across HR, IT and Finance on one platform, giving staff a consistent AI Employee experience throughout the organisation.
Several deployments illustrate the scale at which the technology is operating. At one of the five largest global systems integrators, Ema runs an employee assistant serving over 240,000 staff in 65 countries. It automates upwards of 100 workflows and deals with roughly 2.9 million queries a year, cutting response times from days to seconds. The rollout has lifted employee satisfaction by 20%, removed the need for around 60% of tickets and allowed the people operations function to operate about 50% leaner.
At one of the top five global business process outsourcing firms, Ema’s AI Employees process over one million IT service management tickets each year. They also manage more than one million calls in over 15 languages, reaching accuracy of up to 95%, with under 10% of interactions passed on to a human agent.
For a $50bn global conglomerate, Ema went from initial concept to live production in four weeks. The deployment connects to over 20 systems of record, supports more than 40,000 employees and has delivered a 70% improvement in efficiency alongside a 30% drop in ticket volumes.
Ema builds dedicated AI Employees for HR, IT and Finance teams. These agents plan and carry out tasks across the software a business already relies on, review their own output, send items for approval where needed and finish processes from start to end, while humans retain oversight of important decisions. The platform combines AI reasoning with enterprise-level governance, security and compliance, and connects with more than 250 business applications and systems of record. Its customers include Wipro, Hitachi, ADP and PwC.
Ema CEO and co-founder Surojit Chatterjee said, “Enterprises do not need more software. They need work to get done. Our customers are not running experiments; they are running their HR, IT and Finance operations on AI Employees at a scale of millions of interactions a year. This round lets us bring that to many more enterprises still stuck in the pilot stage.”
Creaegis managing partner and chief investment officer Prakash Parthasarathy said, “Ema has been building the default execution backbone for autonomous enterprise work and has emerged as one of the fastest, enterprise-ready AI companies in this space.
“Ema’s validated offerings extend from employee-facing functions into customer operations, sales and industry-specific workflows on the same architecture, with embedded agentic capability that delivers measurable outcomes with the governance large enterprises require. We are privileged to support the management team at EMA take their solution leadership to the next level and deliver the next generation of enterprises.”
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