Qover, a leading InsurTech company specialising in embedded insurance solutions, has partnered with Mastercard to improve the online shopping experience for Mastercard credit cardholders in Belgium and Luxembourg.
The partnership introduces a unique return shipping cost protection service, leveraging Qover’s technology.
This new service refunds shipping fees for returns when retailers do not offer free returns. Available through mastercard.be and mastercard.lu, the protection covers up to €30 per return and allows for a maximum of three claims or €90 per cardholder annually.
This addresses a growing demand, as almost 9 in 10 Belgians shopped online in early 2024, with clothing being the most popular category.
Qover’s AI-powered platform simplifies the claims process for Mastercard credit cardholders. Users can submit claims in a few clicks and receive instant updates, ensuring transparency and ease. This innovative solution reflects Mastercard’s strategy to stand out in a competitive market by providing digital-first, personalised services for modern consumers.
The initiative marks a key milestone for Qover as it continues to scale its embedded protection solutions across Europe. This collaboration not only enhances the customer experience but also reinforces Mastercard’s position as a leader in customer-centric solutions.Qover CEO and co-founder Quentin Colmant said, “Embedded protection is becoming a strategic tool for businesses to enhance customer value and build loyalty. We’re honoured by Mastercard’s trust and are excited to bring this innovative solution to their cardholders.”
Mastercard Belgium and Luxembourg country manager Henri Dewaerheijd added, “We’re excited to unveil this new solution in collaboration with the rising star of European insurtech, Qover. This unique protection reinforces the value of Mastercard credit cards for online purchases and enhances the online shopping experience for our Belgian and Luxembourg cardholders.”
Parker Crockford, chief revenue officer at Qover, explained, “Customers receive instant updates on the status of their claim, keeping them informed every step of the way.”
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