Casap, a FinTech firm focused on AI-powered dispute resolution and fraud prevention, has raised $25m in a Series A funding round led by Emergence Capital.
Lightspeed Venture Partners, Primary Venture Partners, SoFi and others also took part.
The company helps financial institutions automate the entire dispute process, from intake to chargeback, using intelligent agents and fraud scoring. Casap’s platform is designed to cut fraud losses, reduce costs, and improve customer experience.
The new capital will be used to scale Casap’s fraud-scoring tools, support hiring, and expand its reach as demand grows.
Emergence Capital partner Carlotta Siniscalco said, “First-party fraud is on the rise, and financial institutions are armed with outdated tools. Casap turns disputes—one of the most emotionally charged moments in finance—into an opportunity to earn trust, the only currency that matters.
“In this industry, you can’t move fast and break things. Shanthi and Saisi took a methodical approach to building Casap, leading with a deep understanding of risk, compliance, and empathy for the customer. Casap embodies the transformational infrastructure play we love to back at Emergence.”
Casap co-founder and CEO Shanthi Shanmugam added, “Financial institutions are under pressure to do more with less: stronger consumer retention, fewer losses, and no regulatory missteps.
“Casap delivers exactly that, transforming the dispute experience into a loyalty driver and a competitive advantage. And disputes are just the beginning – we’re redefining how financial institutions operate payments to turn fraud and inefficiency from everyday realities into rare exceptions.”
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