The Hartford is bringing its data and artificial intelligence teams under its technology division as the US insurer looks to embed advanced analytics more deeply into its operations and customer services.
Effective 2 November, the insurer’s Data and Artificial Intelligence function will merge into its Technology organisation under chief information officer Shekar Pannala. The restructuring also places Operations alongside Claims under chief claims officer Stephen Deane, while James M. Yanosy will move from his finance leadership role to become chief risk officer.
Founded in 1810, The Hartford provides property and casualty insurance, employee benefits and other financial services to individuals and businesses. The Hartford Financial Services Group is listed on the New York Stock Exchange under the ticker HIG and is headquartered in Hartford, Connecticut.
The move puts responsibility for data, AI and technology under a single executive. The Hartford president A. Morris “Mo” Tooker said the alignment would help the company incorporate advanced analytics and emerging technologies into services for customers and distribution partners.
Pannala became CIO in March 2025, having joined The Hartford in 2023 to lead technology for its Property & Casualty businesses. His previous roles include global CIO at Chubb, chief technology officer at S&P Global and executive vice president and divisional CIO for asset servicing technology at BNY Mellon.
The operational changes extend beyond technology. Deane, who returned to The Hartford in November 2023 after leading claims for Liberty Mutual Insurance’s Global Risk Solutions business in North America, will oversee both Claims and Operations. The company said the closer alignment is intended to improve coordination across the customer experience.
Yanosy, who has worked in The Hartford’s finance function since 2003, will become chief risk officer after serving as CFO for Business Insurance, Employee Benefits, Claims and centralised services. He has overseen financial reporting, expense management and technology risk management during his career with the insurer.
Yanosy will report directly to chairman and CEO Christopher Swift. Pannala will also report to Swift, while Deane will remain under Tooker. The changes will take effect ahead of the year-end departures of outgoing chief risk officer Prateek Chhabra and chief data, AI and operations officer Jeffery Hawkins.
The Hartford chairman and CEO Christopher Swift said, “These leadership changes reflect our commitment to continually evolving our organization to better serve customers, accelerate innovation and position The Hartford for long-term success. We are simplifying execution, sharpening accountability, and increasing our ability to respond to a rapidly changing business environment while building on the strong foundation and performance track-record for which we are known.”
Tooker said, “These changes reflect our continued focus on making it easier to do business with The Hartford, positioning us for opportunities ahead while maintaining our excellence in managing risk. Closer alignment between Operations and Claims will create greater connectivity across the customer experience, helping us respond with speed, empathy and consistency when it matters most. By bringing our data and AI capabilities together under the leadership of our chief information officer, we can more effectively embed advanced analytics and emerging technologies into the way we serve customers and support distribution partners.”
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