Consumer Platforms

In today's business landscape, prioritising the customer experience (CX) has become a ubiquitous concern across all industries. Across the InsurTech realm, competition is intensifying, and insurance providers are increasingly recognising the pivotal role of CX in attracting and retaining clients. FinTech Global sat down with a pair of industry experts to dissect this phenomenon. 

InsurTech giant Acturis Group has acquired Broker Buddha as it looks to enter the US market. 

The insurance industry is undergoing a transformative shift, propelled by the integration of Artificial Intelligence (AI). As insurers grapple with increasingly complex claims and rising customer expectations, AI has emerged as a potent tool to streamline processes, enhance accuracy, and elevate customer satisfaction levels. However, amidst the plethora of AI solutions available, selecting the right option for claims management is not a simple task, as AI automation platform Simplifai explains.

Wefox, the InsurTech powerhouse based in Germany, has successfully secured a substantial investment to the tune of $55m.

AXA Commercial, a leading insurance provider, has launched a new product designed to assist brokers navigate the complexities of the schemes market when placing niche risks.

Parrot, a technology-based court reporting firm, revealed today its innovative AI-enabled platform, designed specifically to assist insurance providers and legal firms expedite case resolutions...

HoneyQuote, a Florida-based digital insurance agency, has partnered with The Zebra, an insurance comparison site to offer more homeowners insurance options in Florida.

In a constantly evolving landscape, insurance businesses grapple with macroeconomic trends impacting profitability and sustainability. From shifts in claims costs driven by inflation to the escalating risks posed by climate change, insurers face multifaceted challenges. State Farm and Allstate's retreat from California's home insurance market due to wildfire risks underscores the severity of these challenges.

Digital insurance MGA for recreational boating Ahoy! has partnered with Vantage Recreational Finance (VRF) to provide an embedded insurance programme.

Chewy, a platform for pet parents and partners, has expanded its insurance offering with plans provided by the digital insurer Lemonade.