Communications Monitoring

The growing use of AI-powered chat within unified communications and collaboration platforms has delivered significant operational benefits for businesses, but it has also introduced...

Digital communications governance and archiving (DCGA) has moved far beyond its origins as a back-office compliance task. Today, it plays a central role in...

Theta Lake has secured a new US patent designed to address a largely overlooked risk in modern workplace collaboration: the applications that appear on...

Mobile communications have become one of the most difficult areas of modern communications compliance. As regulatory enforcement around off-channel messaging continues to intensify, firms...

Zoom has become a core communications channel for regulated industries, but capturing complete, accurate and audit-ready records is far from straightforward. Regulators expect firms...

Zeidler Group has expanded its AI-powered Marketing Material Review Tool (MMR-Tool) to help issuers of securities meet stricter compliance standards.

KredosAi, an AI-powered customer engagement startup, has raised a seed funding round to accelerate its growth and platform development.

Financial firms relying on call recording for compliance, security, and operational insights are facing a critical deadline. Nice Trading Recording (NTR) systems will reach end-of-life (EOL) in September, putting organisations at risk of losing key data, breaching compliance requirements, and incurring greater costs without urgent action.

Vertex, a global provider of tax technology solutions, has enhanced its e-invoicing solution to help businesses meet complex tax regulations.

Gartner introduced Digital Communications Governance and Archiving (DCGA) in 2023, recognising a growing need for compliance and security solutions within modern communication tools.