Tag: Claims management

The buzz around artificial intelligence (AI) is undeniable. For some, AI represents a bright future, while for others, it brings about caution and doubt. With the potential to revolutionise every facet of the insurance sector – from marketing and customer service to underwriting and claims management – AI holds immense promise.

In today's insurance landscape, customers eagerly anticipate all services to be available digitally without delay. Gone are the days when tedious paper-based protocols were...

Global insurer and reinsurer, QBE North America, a branch of QBE Insurance Group Limited, and Guidewire, a trusted platform for property and casualty (P&C) insurers, have revealed a strategic partnership.

In digital transformation initiatives, claims experiences have often been neglected due to the fact they are an expense and not a value driver. However, improving customer experience in these processes could be the secret to keeping more clients. One of the companies pioneering this charge is Benekiva.

The UK’s Financial Conduct Authority (FCA) has begun regulating the claims management industry across England, Wales and Scotland.

Carlyle has picked up a majority stake in tech-enabled insurance claims business Sedgwick in a deal with KKR valued at approximately $6.7bn.