Tag: communication monitoring

With digital collaboration tools becoming as ingrained to the working world, firms?need to aware of the compliance risks and upgrade their communication monitoring tools.?

Just 15% of financial firms are monitoring WhatsApp at all, despite rising levels of fines for communication monitoring failings, according to a report from SteelEye.

Kerv, a cloud and digital transformation services provider, has acquired the Communications Compliance Practice from TDS Global to bolster its compliance capabilities.

Dubber, a cloud-based call recording and voice AI solution, has named Sarah Diamond as a non-executive director of the company.

Australia-based tech solution provider Rubicon 8 has implemented the Dubber AI platform to improve customer help desk support.

Voice transcription services have become a major priority for firms as they increase the use of digital communication tools, like Zoom, Teams, WhatsApp and more.

Communication monitoring platform Cognitive View has joined the IBM Cloud for Financial Services, which is filled with over 125 global systems integrators, independent software vendors, SaaS providers, and FinTechs.

Shield, an intelligence platform for compliance, has closed a $15m Series A round, which was led by Macquarie Capital and OurCrowd.

Theta Lake and Verint has partnered to provide financial and trading organisations with extended capabilities to help avoid the legal and reputational consequences of misconduct, data loss and security issues.

Communications surveillance platform VoxSmart has opened an office in Queenstown New Zealand to support its presence in the APAC region.