Tag: customer engagement

In the wake of escalating living costs, contact centres have become crucial lifelines, particularly for vulnerable customers requiring support across utilities, healthcare, and housing sectors. This enhanced reliance on contact centres underscores their pivotal role in delivering responsible and sensitive services.

One of America's largest mortgage servicers has been facing a significant challenge. The company, which was established in the early 1990s and operates across all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands, offers a variety of mortgage solutions, including conventional loans, refinancing, and first-time homebuyer programs such as FHA loans.

The integration of artificial intelligence (AI) within the Salesforce ecosystem is revolutionizing business-customer interactions and operations management. As tools like Salesforce Einstein provide predictive capabilities and deep insights into customer behaviour, ethical considerations become crucial.

Experian, a FTSE50 company and the world’s leading global information services company, has acquired a strategic stake in Reward, an industry leader in customer engagement and commerce media.

In the age of enhanced due diligence, knowing your customer has evolved from a simple onboarding task to the lifeblood of a compliant, modern...

Novibet, a global leader in online betting, has announced a new partnership with FullCircl’s identity solutions platform, W2, to enhance its digital compliance capabilities.

In the rapidly evolving sectors of finance and professional services, Client Lifecycle Management (CLM) plays a critical role in ensuring compliance and managing risk. Traditional CLM systems, however, often fall short in the face of expanding customer demographics, complex regulatory landscapes, and the growing demands of global compliance standards.

In the rapidly changing landscape of customer and business interactions, understanding and adapting to the dynamics of generational preferences is more crucial than ever....

docStribute, a trailblazing RegTech firm based in London, has successfully completed a pre-Series A funding round.

Digital Onboarding, a pioneering SaaS company known for enhancing customer relations for over 100 financial institutions, has successfully closed a significant funding round.