Tag: customer engagement

The rise of artificial intelligence (AI) is rapidly transforming how businesses approach customer engagement, with customer experience (CX) standing at the forefront of this revolution. Once viewed primarily as cost centres, contact centres are now becoming innovation hubs where AI helps to reduce costs, improve efficiency, and boost both customer and employee satisfaction.

Agent IQ and Narmi announce a strategic partnership to enhance digital banking solutions, offering advanced AI-driven experiences to community banks and credit unions.

Customer retention is a critical focus for life and health insurers, who must now navigate an evolving market landscape characterised by increasing customer expectations....

CIH BANK, a leading financial institution in Morocco, has entered into a strategic partnership with Backbase, a global leader in Engagement Banking.

Imprint, the innovative provider of co-branded credit cards, announced a significant boost in funding with a $75m Series C round.

NatWest, a major player in the banking sector, has expanded its collaboration with Reward, a global leader in customer engagement and commerce media.

EarnUp, a leader in financial wellness technology, has introduced AI Advisor, a groundbreaking product set to transform the way financial institutions interact with consumers.

In the wake of escalating living costs, contact centres have become crucial lifelines, particularly for vulnerable customers requiring support across utilities, healthcare, and housing sectors. This enhanced reliance on contact centres underscores their pivotal role in delivering responsible and sensitive services.

One of America's largest mortgage servicers has been facing a significant challenge. The company, which was established in the early 1990s and operates across all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands, offers a variety of mortgage solutions, including conventional loans, refinancing, and first-time homebuyer programs such as FHA loans.

The integration of artificial intelligence (AI) within the Salesforce ecosystem is revolutionizing business-customer interactions and operations management. As tools like Salesforce Einstein provide predictive capabilities and deep insights into customer behaviour, ethical considerations become crucial.