Tag: Customer Satisfaction

Monzo revolutionizes retirement planning with new all-in-one pension product

Monzo, the leading digital bank in the UK, has introduced a groundbreaking pension product aimed at simplifying the retirement savings process.

Evolving digital communication: How to connect with modern consumers

In the rapidly changing landscape of customer and business interactions, understanding and adapting to the dynamics of generational preferences is more crucial than ever....

NowCerts and Input 1 partner to improve digital payments in insurance

NowCerts, an insurance agency management system, and Input 1 have formed a strategic partnership to introduce an integrated payments solution.

TDCX opens new Romanian office to deepen European market presence

Award-winning digital customer experience (CX) solutions provider TDCX is set to deepen its presence in the European market, by moving to a new Romanian office.

Westlake Financial streamlines its auto refunds with Onbe

Onbe has launched a digital-first consumer refund program that is set to bolster finance giant, Westlake Financial's current solution.

Ikano Bank partners with Qlik Cloud to drive digital transformation

Ikano Bank has collaborated with Qlik Cloud as part of its digital transformation strategy to harness the power of data and enhance overall performance by transitioning into a cloud-first organisation.

Qlik Cloud drives Ikano Bank’s digital transformation journey

Ikano Bank, a prominent European bank catering to both consumers and businesses, is joining forces with Qlik, a renowned provider of data integration, data quality, and analytics solutions.

The future of insurance claims: How automation and AI are enhancing...

Navigating the insurance claim process often comes during challenging times for customers. Following an accident, emergency, or even a natural calamity, individuals typically feel apprehensive and uncertain. This anxiety can be exacerbated if the claim experience further contributes to their distress, whether it's due to the damage to their possessions or physical injuries.

The Tipping Point: How Digital Capacity Impacts Insurance Loyalty

In today's insurance landscape, customers eagerly anticipate all services to be available digitally without delay. Gone are the days when tedious paper-based protocols were...

Using financial crime risk assessment as a strategic tool for business...

In the high-speed and complex financial landscape we find ourselves in today, one of the most significant hurdles to overcome is the ever-present threat...

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