Tag: Customer Satisfaction

Fraud protection and resolution are becoming essential components of the customer experience in banking, particularly as financial fraud rates continue to rise.

The rise of artificial intelligence (AI) is rapidly transforming how businesses approach customer engagement, with customer experience (CX) standing at the forefront of this revolution. Once viewed primarily as cost centres, contact centres are now becoming innovation hubs where AI helps to reduce costs, improve efficiency, and boost both customer and employee satisfaction.

Monzo, the leading digital bank in the UK, has introduced a groundbreaking pension product aimed at simplifying the retirement savings process.

In the rapidly changing landscape of customer and business interactions, understanding and adapting to the dynamics of generational preferences is more crucial than ever....

NowCerts, an insurance agency management system, and Input 1 have formed a strategic partnership to introduce an integrated payments solution.

Award-winning digital customer experience (CX) solutions provider TDCX is set to deepen its presence in the European market, by moving to a new Romanian office.

Onbe has launched a digital-first consumer refund program that is set to bolster finance giant, Westlake Financial's current solution.

Ikano Bank has collaborated with Qlik Cloud as part of its digital transformation strategy to harness the power of data and enhance overall performance by transitioning into a cloud-first organisation.

Ikano Bank, a prominent European bank catering to both consumers and businesses, is joining forces with Qlik, a renowned provider of data integration, data quality, and analytics solutions.

Navigating the insurance claim process often comes during challenging times for customers. Following an accident, emergency, or even a natural calamity, individuals typically feel apprehensive and uncertain. This anxiety can be exacerbated if the claim experience further contributes to their distress, whether it's due to the damage to their possessions or physical injuries.