Qlik Cloud drives Ikano Bank’s digital transformation journey

Qlik Cloud drives Ikano Bank's digital transformation journey

Ikano Bank, a prominent European bank catering to both consumers and businesses, is joining forces with Qlik, a renowned provider of data integration, data quality, and analytics solutions.

Ikano Bank’s key focus for digital transformation is the effective use of data throughout its operations. From monitoring product performance to future-proofing its consumer offerings, Ikano recognises the significance of a cloud-first strategy. This recognition led them to select Qlik Cloud due to its contemporary approach to analytics which is deemed crucial in bringing data-centricity to the institution.

Recently strengthened by the acquisition of Talend, Qlik offers an unparalleled array of data integration, quality, and analytics solutions. Their advancements in real-time data, artificial intelligence (AI), machine learning (ML), and automation are notable. Qlik’s tools are trusted by over 40,000 active customers across 100 countries and can seamlessly integrate with almost any data source or architecture.

With a mission to enable improved living standards through straightforward and fair financial services, Ikano Bank serves consumers and businesses alike. Their product range encompasses consumer loans and savings, retail sales support, and corporate leasing and factoring solutions. The bank’s presence spans across multiple European countries including Sweden, Denmark, Finland, Norway, the UK, Poland, Germany, and Austria. Majority ownership of Ikano Bank rests with Ikano Group, while Ingka Group, a principal IKEA retailer, holds the remaining shares.

Ikano Bank’s partnership with Qlik has facilitated in addressing key transformation challenges. Leveraging Qlik’s capabilities, Ikano Bank has optimised its data warehousing and provisioning, making data from over 30 varied sources accessible. This transition has witnessed an exponential rise in the use of data analytics across the bank’s operations.

Qlik’s intuitive visual tools have empowered Ikano Bank’s staff to efficiently work with substantial data volumes. With Qlik apps at their disposal, the bank’s teams can now monitor overall performance and gain deeper insights into key performance indicators throughout the customer journey.

Ikano Bank Business Intelligence Manager André Berlin said, “Feeding data into the cloud was a challenge at first as it’s a lot of data to transfer every day and most of our systems are still on-premises. But with Qlik Cloud and the Qlik Data Gateway, we are in a very good position to start moving even more data and more apps to the cloud as we go forward. Now all our departments make use of Qlik in some way, from small solutions with just one or a few users to broader bank wide KPI dashboards with much bigger target audiences.”

André Berlin also added, “A great example of where we have really benefited from Qlik is the improvements we’ve made to our customer onboarding process. The data has given us the insight to see where customers were dropping off, and also allows us to take actions and quickly follow up on the outcomes. The result is more satisfied customers and increased sales for the bank.”

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