Tag: customer service

Key views on Impact of automation and AI across asset management functions: Acuity Analytics surveyed around 80 senior asset management representatives across the Americas,...

Key views on AI productivity impact by function across FIs and FinTechs: The Cambridge Centre for Alternative Finance surveyed 203 FinTechs and 149 traditional...

Commonwealth Bank of Australia has announced an expanded partnership with Anthropic, a company specialising in AI safety and research. This collaboration aims to leverage...

The rise of artificial intelligence (AI) is rapidly transforming how businesses approach customer engagement, with customer experience (CX) standing at the forefront of this revolution. Once viewed primarily as cost centres, contact centres are now becoming innovation hubs where AI helps to reduce costs, improve efficiency, and boost both customer and employee satisfaction.

Interface.ai, the preeminent provider of agentic AI solutions tailored for community banks and credit unions, has announced a notable achievement in securing a new round of funding.

Glia, a pioneering force in customer interaction technology, has unveiled its latest innovation—the Unified Interactions Index Online Calculator.

Mergers and acquisitions (M&A) have long been pivotal strategies for growth within the insurance sector, enabling firms to expand their market presence, enter new territories, and secure competitive advantages.

Pibank, a division of Intercredit Bank known for its direct banking solutions, has officially announced its entry into the US market.

Gupshup, known as the world's leading Conversation Cloud, and Tonik Bank, the first digital-only neobank in the Philippines, have joined forces to create a pioneering Generative AI chatbot for the Tonik mobile app.

Doha Bank and Mastercard have established a long-term strategic partnership aimed at enhancing the bank’s leadership in customer service and innovation in payment solutions.