Tag: cx

The rise of artificial intelligence (AI) is rapidly transforming how businesses approach customer engagement, with customer experience (CX) standing at the forefront of this revolution. Once viewed primarily as cost centres, contact centres are now becoming innovation hubs where AI helps to reduce costs, improve efficiency, and boost both customer and employee satisfaction.

In today's fast-paced business environment, the importance of swift customer response time cannot be overstated. Imagine sending an email with high hopes of a prompt reply, only to be met with silence as days pass by. This lack of engagement can swiftly sour a potential customer relationship, leaving individuals feeling undervalued and ignored. With 88% of customers equating the quality of service to the overall experience provided by a company, the pressure mounts for businesses to prioritise timely responses.

In an era where digital transformation is paramount, asset managers are recognising the indispensable role of automating Anti-Money Laundering (AML) processes.

In today's business landscape, prioritising the customer experience (CX) has become a ubiquitous concern across all industries. Across the InsurTech realm, competition is intensifying, and insurance providers are increasingly recognising the pivotal role of CX in attracting and retaining clients. FinTech Global sat down with a pair of industry experts to dissect this phenomenon. 

Elevating the customer experience stands as a crucial factor for fostering growth and bolstering brand reputation, particularly within the banking industry. It's imperative for banks to place a paramount focus on enhancing customer experience to both retain existing customers and cultivate new ones, thereby driving profitability. The profound impact of digital transformation on shaping a superior customer experience cannot be overstated. As technology continues to evolve at a rapid pace, banks find themselves at the forefront of this digital revolution, fundamentally altering how they interact with customers and operate within the industry. Customer lifecycle intelligence firm FullCircl, delves into this dilemma.

Improving the customer experience has become one of the biggest priorities for financial services. In fact, 63% of firms place customer experience as their number one focus as they try to meet the evolving demands of their customers. Lending is one area of finance where the fight to provide the best customer experience is really heating up. Many have even dubbed it as the next major battlefield.