Duck Creek and Hi Marley to offer hassle-free claims communication

Duck Creek Technologies has entered into a strategic partnership with Hi Marley, a purpose-built, intelligent communications platform improving carrier and policyholder communications.

Duck Creek provides core system solutions to the property and casualty (P&C) insurance industry. Hi Marley’s messaging solution aims to ease the process of claims, underwriting and policyholder service interactions. The company’s recent funding round saw $25m raised in a Series B round.

The partnership aims to enhance carriers’ customer experience across current and future aspects of Duck Creek’s OnDemand software-as-a-service deployments. Initial integration of the Hi Marley Insurance Cloud will focus on Duck Creek Claims, the comprehensive claims management solution that helps insurers manage the entire claims lifecycle.

The companies will initially provide integrations within the US market, with potential to expand in other regions globally.

Duck Creek has embarked on a series of partnerships recently, joining forces with Experian earlier this year to serve the UK insurance market, and teaming up with Precisely for smarter underwriting processes.

Mike Greene, CEO of Hi Marley, said, “Policyholders expect simple and seamless interactions with their insurers similar to the experiences they have with service providers in every other aspect of their lives.

“Customer retention is a top priority for insurers, and policyholders are twice as likely to leave a carrier following a poor claim experience. By providing hassle-free communication throughout the claims process, policyholders are becoming customers for life and insurance professionals are enjoying a more productive day. We are excited to partner with Duck Creek who shares in the vision of offering our mutual customers the power of AI-enabled texting.”

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