Ushur teams up with Virtusa to bolster automated platform


Ushur, an AI-powered customer experience automation platform, has partnered with Virtusa to expand the capabilities of its automated experience platform.

Ushur’s platform is purpose-built from the ground up to intelligently automate entire customer journeys end to end.

The enterprise-ready platform uses conversational AI, language intelligence and document understanding to deliver industry-specific, hyper-personalised customer experience solutions.

Virtusa takes innovation initiatives and pioneering approaches to help insurance companies transform their business models.

By leveraging cutting-edge technology and helping create solutions from concept to deployment, Virtusa said it dramatically increases the success of digital transformation projects to help insurers become more competitive, agile, and successful in today’s market. According to the two companies, this strategic partnership will pave the way for insurers to enhance and automate the customer experience across property and casualty, life and annuity, and group insurance.

Further, Virtusa and Ushur said they will use this strategic partnership to bring “unprecedented automation, efficiency, and security to organisations worldwide.”

Through this collaboration, Virtusa and Ushur said they are committed to pushing the boundaries of technology to deliver the most advanced customer experience platform today.

Bruce Holbert, VP of partnerships at Ushur, said, “Ushur partnerships are key to exposing our clients to technology and services ecosystems that can dramatically improve their customer experiences, and this Virtusa partnership is a key example of that.

“Virtusa clients will find a capable partner to take their digital customer experiences to the next level. Our insurance clients will get the necessary automation technology to revolutionize their engagement with customers, employees, and partners.”

Earlier this year, Ushur raised $50m in Series C funding in a round led by Third Point Ventures with participation from existing investors Iron Pillar, 8VC, Aflac Ventures and Pentland Ventures.

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