Headquartered in Berlin, INZMO, a front-runner in the European InsurTech scene, has disclosed the debut of its novel chatbot assistant, NIMO.
Boasting an enviable growth curve since its inception in 2016, INZMO is committed to revolutionising the financial ecosystem for the European rental industry, bringing innovative insurance solutions to the fore.
The launch of NIMO (Neo-Insurance Multitasking Opal) stems from an imperative to heighten customer service, ensuring prompt, accurate, and customised support available round the clock. This strategic move is consistent with the recent rollout of a chatbot service by INZMO’s investor, Helvetia, aimed at broadening its insurance, pensions, and home ownership information provisions.
INZMO, with its strong presence in the InsurTech industry, delivers an extensive array of embedded insurance solutions that span multiple verticals, including home contents and bike insurance and zero deposit solutions. These offerings are geared towards tenants and landlords, intending to reduce rental debts and provide substantial financial flexibility while preserving their assets and liabilities.
NIMO is tasked with furnishing instant assistance to customers. It resolves frequently asked queries related to INZMO’s insurance products, enabling customers to make informed choices. It offers comprehensive insights into policy details, claim procedures, coverage options, and pricing structures, all tailored to individual needs.
Further details about NIMO’s functionality reveal that at inception, the chatbot will handle primarily customer service queries. INZMO will closely monitor its performance, leveraging the insights obtained to plan future developments, such as enhancing the chatbot’s self-service functionality. This would allow customers to conveniently manage policy modifications, cancellations, extensions, or payment-method changes.
Potential future developments include guiding customers through the sales journey, offering personalised recommendations based on individual needs and demographics, and supporting in the claims and settlements process. In this role, NIMO would ensure the validity, accuracy, and completeness of claims, aiming to render the often stressful process more efficient and customer-friendly.
INZMO’s Founder and CEO, Meeri Savolainen said, “At INZMO, our vision is to provide innovative insurance products that simplify the lives of our customers. With NIMO, we’re aiming to enhance the customer experience while streamlining our operations and reducing costs to provide even greater value to our users.”
Illimar Hirsnik, Chief Technology Officer at INZMO, echoed these sentiments, stating, “Our goal is to be Europe’s most customer-centric insurance company. By transforming the way customers engage with us, we’re aiming to enhance satisfaction and drive loyalty among our users.”
Keep up with all the latest FinTech news here
Copyright © 2023 FinTech Global
