Tysers steps up broking game with the launch of Tconnect platform


Tysers is launching its novel broking platform – Tconnect. This strategic move positions Tysers at the forefront of broking innovation.

The inception of Tconnect was driven by Tysers’ ambition to revamp broking operations. They sought an innovative solution that could offer quicker, more streamlined services to their clients.

As a well-established independent Lloyd’s broker, Tysers has consistently demonstrated its dedication to excellence in the realm of insurance broking. Being a prominent member of the AUB Group further solidifies its industry stature.

Tconnect is not just any platform. It’s a game-changer. It efficiently manages the entire life cycle of an insurance policy, ensuring faster and more responsive client service. This platform’s innovation stands out as it brings together the full spectrum of policy operations under one umbrella.

Several noteworthy features set Tconnect apart. Its creation was a collaborative effort between Tysers and low-code experts, Systems iO Limited, harnessing agile product development techniques on the OutSystems rapid application development platform. The company reports that Tconnect has significantly enhanced efficiency and oversight, leading to increased productivity and reduced risks.

The benefits of adopting Tconnect are already evident within Tysers. The platform’s implementation has seen the average time to address client queries drop by a whopping 60%. This efficiency is attributed to Tconnect’s unique approach to risk placement in three operational lines, which contrasts with the traditional method of categorising by business class. This not only breaks internal barriers but also standardises processes, allowing for seamless integration of new teams through growth or acquisition.

In the realm of data integration, Tconnect is undeniably versatile. It utilises a unified Tysers data set, compatible with e-trading platforms like PPL Next Gen and Whitespace. Furthermore, its digital gateway ensures it’s in sync with Blueprint 2 and the market’s Core Data Record. Tysers emphasises Tconnect’s capability to smoothly integrate with the new Blueprint 2 architecture, thereby facilitating the absorption of the new digital technical account.

Tysers CIO Steve Jolley remarked, “As a forward-thinking broker, we wanted to improve our working practices and provide a digital link between our front-and back-office teams. Tconnect has achieved this and resulted in much more accurate and efficient processing. In addition, the platform provides a stream of data that links our clients and markets providing risk transfer services for a digital insurance market alongside a superior client service.”

Adding to this, AUB Group CEO Mike Emmett stated, “Tconnect is a major step forward and a key milestone in our digital transformation programme which is improving operational efficiencies, accelerating business growth and further strengthening our client offering. As an end-to-end broking platform across all of Tysers divisions, Tconnect enables teams to work in one way, with more oversight, compliance, and openness to both clients and markets, powering a digital route to market for clients.”

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