Glia is set to integrate its DCS capabilities into Lumin‘s digital banking offering as part of a new partnership.
This collaboration is set to redefine how credit unions serve and support their members in the digital realm. Glia’s DCS capabilities have been seamlessly integrated into Lumin’s online banking platform, paving the way for faster and more effortless member support.
The integration of Glia’s Interaction Platform within Lumin’s digital banking offering is set to provide a frictionless experience for members, agents, and managers. Users can expect real-time guidance, accelerated interactions, and improved satisfaction. Notably, Glia and Lumin already serve 15 mutual credit union clients.
Lumin Digital, known for its cloud-native digital banking platform, is on a mission to elevate the user experience of financial institutions, ensuring it matches the offerings of larger entities while delivering the modern banking experiences that today’s users expect. With a strong focus on service, user experience, safety, and security, Lumin Digital enhances engagement through features such as personalised spending insights, financial advice, fraud alerts, and savings goals. They provide real-time updates and value-added features backed by a dedicated team of industry experts, designers, and developers.
Glia, on the other hand, is redefining how businesses interact with customers. Their Glia Interaction Platform unifies Digital Customer Service (DCS), traditional call center services, and automation with a ChannelLess Architecture, enabling businesses to create the ideal mix of interactions and adapt on demand. This versatile approach allows companies to shift volume between channels, ultimately driving revenue, efficiency, and customer loyalty.
Sean Weadock, Chief Product Officer at Lumin, said, “At Lumin, we believe that technology should be built for, not to replace, the human connection. Glia’s robust service and support tools squarely align with that philosophy, enabling credit unions to leverage digital-first technology to maximize meaningful human conversations and reach quicker resolution. This partnership will empower banks and credit unions to deliver a unified approach to member service across all channels, boosting efficiency, revenue and loyalty.”
Steve Kaish, SVP of Alliances at Glia, said, “We live in an always-on world where interactions are expected to happen on screen, on demand and on point. Our commitment to delivering the right interaction at the right time aligns with Lumin’s dedication to delivering exceptional member experiences, and we are excited to provide credit unions with the tools needed to optimize their member interaction strategies for today and beyond.”
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