How digital communications foster better experiences

How digital communications foster better experiences

In the realm of healthcare, the concept of patient experience has significantly evolved, particularly in understanding and enhancing the quality of care.

Smart Communications, which helps enterprises offer enhanced customer experiences, has explored how to improve communications and experiences.

As we delve into what constitutes a good patient experience, it becomes clear that timely appointments, easy access to information, and effective communication stand out as crucial elements. The Agency for Healthcare Research and Quality (AHRQ) and the National Health Service (NHS) in the United Kingdom have both contributed to defining and categorizing patient experience into dimensions that include respect for patient values, coordination of care, and physical comfort, among others. These dimensions highlight the evolution of patient care from a one-size-fits-all to a more tailored approach that prioritizes the patient’s journey and well-being.

Communication plays a pivotal role in enhancing the patient experience, with various forms including verbal, written, and electronic communications. From face-to-face interactions and phone calls to emails and patient portals, the methods of communication have expanded. However, despite the advent of digital technology, many written communications remain analog, posing challenges such as compliance risks and potential for human error.

The digital transformation of patient experience through communication is where solutions like SmartCOMM™ come into play. SmartCOMM™ offers healthcare providers a platform to manage both clinical and non-clinical communications effectively. By centralizing communication templates, integrating with existing EHR and RCM systems, and allowing communications to be sent through the patient’s preferred channel, SmartCOMM™ aims to streamline and improve the communication process, thereby enhancing the overall patient experience.

In conclusion, as the healthcare industry continues to evolve, so does the approach to patient care. The emphasis on patient experience, particularly the critical aspect of communication, underscores the shift towards more personalized and efficient healthcare delivery. Technologies like SmartCOMM™ represent the forefront of this transformation, promising better experiences for patients through improved communication strategies.

Read the story here.

Keep up with all the latest FinTech news here.

Copyright © 2024 FinTech Global

Enjoying the stories?

Subscribe to our daily FinTech newsletter and get the latest industry news & research


The following investor(s) were tagged in this article.