As financial markets move to cloud-based communications, voice compliance is entering a period of rapid change. Legacy recording and surveillance tools are struggling to keep pace with fragmented communication channels, evolving regulations and the rise of unified communications platforms. So, how can firms modernise their voice compliance strategies without creating new risks?
We recently spoke to Matthew Carey, director of product management at Theta Lake, to discuss the voice compliance challenge in financial services today, and how can firms can manage the shift to cloud communications.
During the interview, discussion ranged across a number of different topics:
- Where legacy tools fail in the modern cloud voice landscape
- What is causing FIs to move to cloud-based voice systems
- The compliance implications of enterprises operating across several platforms
- What happens to firms that don’t address compliance architecture issues
- What a cloud-native compliance solution for voice looks like
Watch the full video below.
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