Features

In wealth management, prioritising client service is the only way for establishing a long-lasting relationship. And wealth managers must leverage intelligent technology to provide a more efficient customer experience and gain their client’s trust.

Customers have raised the bar on the level of service they expect from their insurance provider. Faced with the industry’s historic reputation of working against the customer, insurers and InsurTechs must raise their customer experience game if they are to come out on top.

Rising cyber-attacks and continued hardening market conditions have presented the cyber insurance industry with a multitude of challenges. How has the industry fared this year?

The development of tech in recent decades has seen us move from personal computers to the metaverse in a fairly short time frame.

Artificial intelligence (AI) has captured people’s imagination for decades. Sci-fi movies have often placed technology at their centre, depicting both potential utopias and dystopias of human life. In recent years, remarkable strides in AI have brought us closer than ever to a future where it seamlessly integrates into our daily lives. Yet, we are merely scratching the surface of what lies ahead.

While many see generative AI as the superpowered technology stack that can do everything, it might be better placed to serve as the orchestrator for other systems.

FinTech Global recently explored whether there is enough accountability and transparency related to ESG. One of the common themes was the need for standardisation within how firms handle ESG processes. However, it is hard to have a level of standardisation when opinions do not always match on the importance of ESG or countries shift their priorities.

The world is focused on battling online threats with new technology. However, good defence requires not only teaching employees to be more aware of their online behaviours, “but actually driving them to change their online behaviours to be more secure,” according to Mike Butler, co-founder and CTO of Think Cyber Security.

The World Bank estimates remittances to be a $600bn industry. Somaliland-born founder of WorldRemit, Ismail Ahmed, believes it could be worth a lot more.

A "nirvana moment" at Octopus Group has seen it become the latest established firm to launch an in-house tech incubator to keep pace with disruption in the industry.