Tag: customer experience

Fraud protection and resolution are becoming essential components of the customer experience in banking, particularly as financial fraud rates continue to rise.

The rise of artificial intelligence (AI) is rapidly transforming how businesses approach customer engagement, with customer experience (CX) standing at the forefront of this revolution. Once viewed primarily as cost centres, contact centres are now becoming innovation hubs where AI helps to reduce costs, improve efficiency, and boost both customer and employee satisfaction.

Customer retention is a critical focus for life and health insurers, who must now navigate an evolving market landscape characterised by increasing customer expectations....

Pouch Insurance, leveraging the capabilities of the INSTANDA no-code insurance platform, has introduced a pioneering AI assistant named 'Goodie'.

InDebted, an Australian-founded global FinTech, announced today the successful completion of a $60m Series C funding round.

In an era marked by rapid technological advancements and significant socio-economic shifts, the global wealth management sector is undergoing a transformative phase.

In the evolving banking sector, improving customer experience is pivotal. According to industry insights, 85% of financial crime compliance executives are now prioritising customer experience.

AuthenticID, a leader in identity verification and fraud prevention, has recently upgraded its Smart ReAuth platform.

In its most recent product update, Sift has introduced ThreatClusters, a pioneering data science innovation designed to enhance fraud detection.

 Telr, an online payment gateway, has announced a strategic partnership with Mastercard.