Tag: customer experience

Payment fraud has become one of the toughest challenges facing financial institutions. Attack volumes are rising, criminals are using increasingly sophisticated methods, and the...

Kasisto has announced the launch of KAIgentic, an agentic AI platform designed specifically for the banking sector.

Nubank, one of the world’s largest digital financial platforms, has appointed Ethan Eismann as its first-ever chief design officer (CDO), highlighting the company’s growing investment in user experience as it expands its product ecosystem.

Simply Asset Finance, a UK-based SME lender, has launched a new AI-powered virtual agent named Kara to help reshape the lending experience and enhance operational efficiency.

Financial institutions have long prioritised improving compliance and enhancing customer experience when onboarding individual clients, a process known widely as KYC (Know Your Customer). According...

Gradient Labs, an AI platform focused on financial services, has raised $13m in a Series A funding round to accelerate its mission to transform customer operations within the financial sector.

Tax compliance is a complex area where one mistake can mean penalties and customer frustration. FinTechs are now using AI and enhanced OCR to make tax document collection seamless, helping meet regulatory requirements without creating friction for customers.

Klarna has entered into an exclusive partnership with gifting platform Nift to enhance its customer experience and unlock new revenue opportunities.

As insurers face growing pressure to meet rising customer expectations, the rush to adopt generative AI (GenAI) tools is putting accuracy at risk, according to M-Files.

Despite significant industry buzz around artificial intelligence, Nordic companies remain hesitant to fully embrace its potential. According to a new study by Tietoevry Create, only 17% of IT decision-makers in Finland and Sweden believe AI is currently making a significant commercial impact.