Tag: RingCentral

Compliance and legal teams are grappling with a communications landscape that has outgrown the archiving tools built to govern it, prompting a shift towards...

In the evolving world of digital communication and AI-driven collaboration, the concept of integration has become one of the most misused terms in compliance...

Independent software vendors (ISVs) aiming to expand into highly regulated industries such as financial services, healthcare, and the public sector often face a significant...

Gartner introduced Digital Communications Governance and Archiving (DCGA) in 2023, recognising a growing need for compliance and security solutions within modern communication tools.

Theta Lake has been named a Visionary in Gartner's inaugural Magic Quadrant for Digital Communications Governance and Archiving (DCGA) Solutions.

In the ever-evolving landscape of business communication, the surge in data generated through Unified Communication and Collaboration tools like Microsoft Teams, Zoom, RingCentral, and...

Recordkeeping violations continue to rise, with fines now surpassing $4bn since 2021 due to employees' use of unauthorised communication channels. Regulatory bodies have underscored that merely having off-channel policies is insufficient.

As the regulatory landscape tightens its grip on digital communications, the imperative for exhaustive capture and archival of electronic dialogues grows increasingly critical.

Managing customer interactions across diverse digital platforms presents a complex challenge. However, the recent integrations between Theta Lake and RingCentral introduce a robust solution to this dilemma, specifically through their digital and omnichannel support functionalities within RingCX Digital and RingCentral Contact Center.

In a significant move underscoring the persistent focus on regulatory compliance within the financial sector, the Securities and Exchange Commission (SEC) has once again...