Navigate complex business environments with end-to-end process visibility


Ian Philips, the Global Business Development Head of HCL DRYiCE iControl, recently explained how to untangle decision-making with business flow observability.

Every executive knows the magnitude of professional decision-making. Unlike the forgiveness of personal mistakes, in the business world, missteps can bring disastrous consequences. This stakes for this are particularly high for C-suite executives, who spend over 70% of their time making decisions, often relying on gut instinct or inconsistent data pulled from isolated systems.

These problematic methodologies often lead executives to perceive their decision-making process as ineffective. Consequences of poor decision-making could range from compliance issues and inflated costs to customer loss, demotivated employees and, in the worst-case scenario, bankruptcy.

To illustrate this, consider the case of Sam, a C-level executive at a leading, forward-thinking enterprise with a multifaceted business model. Despite his robust monitoring system that automatically checks for predefined issues, Sam grapples with integrating the three key facets of business success: customer experience, employee productivity, and digital infrastructure. His struggle is representative of the problems faced by countless executives seeking reliability and quality.

In the absence of a coherent, end-to-end process visibility, most business functions (71% to be precise) fail to align interdependent business processes in real time. This failure can often lead to a divergence between business and IT systems from their intended outcomes, necessitating a holistic, intelligent and integrated business systems monitoring system, or in other words, business flow observability.

The unpredictable and dynamic nature of today’s market environment requires that we make the right decisions at the right time to remain competitive. Therefore, injecting intelligence into daily operations isn’t merely a transition; it’s becoming an integral aspect of modern business. Interestingly, 30% of businesses implementing distributed system architectures believe that this environment will be the only way to ensure business continuity by 2024.

Yet, today’s reality paints a different picture with less than 5% of observability adoption across enterprises. This low level of adoption indicates a general unawareness of the flaws within our businesses. Only a handful of organisations claim they have full visibility across their value chain, but in truth, a mere 20% of these organisations excel at informed decision making.

To achieve true business observability, businesses need an overarching view of their processes, a deep understanding of interdependencies, and an ability to leverage the multitude of monitoring systems already in place. This proactive understanding and correction of processes are only possible with an enterprise control centre underpinned by holistic business flow observability.

This is where HCL Software’s DRYiCE iControl comes in. Our approach at DRYiCE emphasises a clear view of the entire business process, starting from the top and working backwards along the process steps. This is more than just another dashboard displaying data; it’s about providing context and actionable insight.

Our Enterprise Command Centre solution, powered by DRYiCE iControl, offers unprecedented access to end-to-end process flows with real-time connected alerts for actionable results. This enhanced stability, compliance assurance, performance optimisation and problem identification can all be achieved in just a few hours with our iControl business flow software.

As a result, businesses can move beyond traditional monitoring approaches and equip their C-level decision-makers with the necessary observability to boost innovation and enhance customer experiences.

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