Regulators are tightening expectations for data completeness and instant accessibility across all communications channels — including voice, meetings, messaging and increasingly, AI-generated data.
Yet many compliance teams are still wrestling with fragmented systems, legacy recorders, and manual workflows that make it difficult to deliver timely, accurate records when regulators come knocking.
Recent research by Wordwatch reveals the extent of this problem across regulated industries. Over the past 12 months, 79% of organisations have been asked by regulators to provide complete communications records, yet only 17% report having a unified, cross-channel compliance archive. The vast majority, 79%, continue to depend on outdated and disconnected systems for data archiving and governance, creating inefficiencies and compliance risks.
Perhaps most concerning, just 27% of organisations say they have full end-to-end visibility and assurance across their communications data. This means most regulated firms still rely on manual intervention to capture, retain, or retrieve records — a process that is not only error-prone but also difficult to audit and defend. Such gaps can lead to longer investigations, inflated maintenance costs, and potential regulatory penalties.
These findings will be central to an upcoming Wordwatch session designed to help compliance leaders benchmark their strategies and understand how leading firms are responding. The session will explore how organisations are consolidating their capture systems, automating policy enforcement, and assuring data integrity — all while positioning their archives to support AI-driven insights and operational efficiency.
Participants will gain practical takeaways, including strategies to eliminate off-channel risk by closing capture gaps across voice, meetings and messaging. The discussion will also cover how to securely decommission legacy systems ahead of 2026 to avoid future data migrations, automate end-to-end policy adherence, and dramatically reduce audit and record retrieval times through unified evidence reconstruction and export capabilities.
The webinar promises to be an essential guide for compliance professionals seeking to modernise their data management processes and reduce exposure to regulatory risk. Those interested can register to join the live event or receive the recording after the session.
Register to join the webinar session here.
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