In today’s fast-paced digital landscape, financial services organisations face the dual challenge of maintaining regulatory compliance while ensuring efficient communication. The integration of Theta Lake with Webex Calling presents a solution designed to streamline voice communications compliance.
This integration offers a comprehensive system for capturing, archiving, and analysing all communications within the Webex Calling platform. By securely monitoring and archiving voice recordings, SMS, call logs, and metadata, it provides extensive coverage for all vital communication channels.
What distinguishes this integration is its utilisation of advanced AI and natural language processing (NLP) technologies. These tools enable real-time risk detection and compliance monitoring, aiding organisations in adhering to strict regulations such as SEC 17a-4, FINRA Rule 3110, MiFID II, and FCA SYSC. The AI-enhanced insights help in reducing both false positives and negatives, thereby improving the reliability and efficiency of compliance management.
Moreover, the integration seamlessly fits within the existing Webex Suite, allowing for a unified experience across Webex Messaging, Webex Meetings, and Webex Contact Center. This compatibility ensures that organisations can utilise their existing infrastructure to enhance their compliance strategies effectively.
A key feature of this integration is the flexibility in storage options. Theta Lake provides organisations the choice to use their own storage solutions, such as Microsoft Azure or Amazon AWS, or to opt for Theta Lake’s SEC-compliant archive. This flexibility ensures that businesses can choose the most suitable storage solution that meets their needs without compromising on security.
Read the story here.
Keep up with all the latest FinTech news here.
Copyright © 2024 FinTech Global
