Communications Monitoring

Australia-based tech solution provider Rubicon 8 has implemented the Dubber AI platform to improve customer help desk support.

Voice transcription services have become a major priority for firms as they increase the use of digital communication tools, like Zoom, Teams, WhatsApp and more.

In an age where the majority of people are beginning to conduct their business primarily online, an efficient and enjoyable digital customer experience is vital.

Smarsh, a company that helps manage risk and uncover value in communications data, has agreed to acquire mobile messaging and voice capture firm TeleMessage.

With the pandemic leading to a great migration online for many who previously wouldn’t have considered it, an opportunity has provided itself to RegTech companies in key markets to make the most of the new normal.

Prior to co-founding Theta Lake, Devin Redmond spent more than two and a half decades in the security and compliance space. During his time in the industry, he and his fellow co-founders identified a gap in the market – a clear opportunity to develop a more modern solution that was needed for communication compliance and next generation data protection.

eflow Global has linked with eComms firm TeleMessage to bolster the communication data available in its market data library.

The European Commission has unveiled the EU Digital Finance Platform, which is designed to help create a dialogue between FinTech market players and supervisors.

In order to successfully prevent misconduct and manage risk, companies must foster a customer-centric culture across their teams, and this should work in harmony with the use of AI and automation. This is the basis of Cognitive View’s mission.

The International Organization of Securities Commissions (IOSCO) has published a consultation paper identifying several concerns over the surge in retail trading.