Tag: customer experience

Go to any FinTech event and it is instantly clear that customer engagement is a major priority for most companies. Given its significance, are insurance firms doing enough or should they be doing more?

While it has its risks, gamification can be a valuable tool to help wealth managers improve customer engagement and loyalty. 

Improving the customer experience has become one of the biggest priorities for financial services. In fact, 63% of firms place customer experience as their number one focus as they try to meet the evolving demands of their customers. Lending is one area of finance where the fight to provide the best customer experience is really heating up. Many have even dubbed it as the next major battlefield.

We've been living through periods of extreme conditions for the past few years, with global pandemics, wildfires, flooding, ice storms, and the looming possibility of international conflict becoming alarmingly frequent. While we could easily brush these years off as a statistical anomaly, data analysis presents a starkly different narrative. It suggests that we are transitioning towards accepting these extremes as our new reality.

As the digital age continues to evolve, the significance of forms in collecting personal, first-party data and streamlining processes to enhance customer interaction cannot be overemphasised. Unfortunately, traditional web forms often fail to meet the complex needs of enterprise organisations. The solution? A shift towards advanced enterprise forms technology.

A recent study by Foolproof has emphasised customers' desire for a more human interaction in their banking experiences.

The insurance sector has witnessed a paradigm shift with the adoption of delegated authority, a concept that propels operational efficiency and streamlining. Amid the complexity of this system, one essential component stands out - the velocity and transparency of data exchange.

ServiceNow, an enterprise cloud computing company, and Guidewire, an InsurTech provider, have come together to enhance insurance experiences.

In the dynamic landscape of insurance, artificial intelligence (AI) has emerged as a game-changing element. The central subject of many debates at recent forums, such as the #everywoman insurance forum, is an AI-powered chatbot, Chat-GPT. InsurTech company distriBind has explored the role of ai and chatbots in insurance. 

EdgeTier, the Dublin-based AI platform that revolutionises customer experience by leveraging conversational data, has announced the successful acquisition of €6m in Series A funding.