Tag: customer experience

Despite significant industry buzz around artificial intelligence, Nordic companies remain hesitant to fully embrace its potential. According to a new study by Tietoevry Create, only 17% of IT decision-makers in Finland and Sweden believe AI is currently making a significant commercial impact.

Onboarding is no longer just a gateway to customer acquisition—it’s a critical reflection of a company’s values and operational efficiency. Customers and vendors now...

74% of insurers are prioritising digital transformation and tech adoption in 2025 43 leading insurance C-level executives from across more than 10 countries...

Artificial intelligence (AI) is having a profound impact on insurance underwriting, transforming long-established processes and significantly improving insurers’ capabilities. From improving risk assessment to...

Tirana Bank has chosen Backbase to spearhead a wide-reaching digital transformation project, marking the largest technology investment in the Albanian bank’s history. Backed by...

Let’s acknowledge a crucial aspect from the outset – managing the Customer Lifecycle Management (CLM) journey has become an increasingly complex, costly, and challenging...

NatWest and OpenAI have entered into a partnership aimed at driving substantial transformations within NatWest through advanced AI technologies. NatWest, known for its comprehensive banking...

When it comes to creating a great user experience (UX), it’s not just about making technology look good—it's about making it feel effortless. At...

Ushur, a leader in customer experience automation for regulated industries, has announced the appointment of Deepak Vedarthan as senior vice president of customer success. In...

CIBC Innovation Banking has provided £5m in corporate debt financing to Infinity, a leading European call tracking and analytics provider.