Tag: customer experience

Key USA InsurTech investment stats in Q1 2024: • USA InsurTech deal activity reached 41 funding rounds in Q1 2024, a 32% drop from Q1...

Orion Innovation, a leading digital transformation and product development services firm, joins hands with BNI Madagascar, the premier banking network in Madagascar, to revolutionise digital banking experiences for customers.

In the realm of insurance, the claims process stands as a pivotal point in shaping overall customer satisfaction. Simplifai explores this process from the handlers’ perspective, to give valuable insights into how to improve it across various insurance lines and regions.

In the latest episode of Napier AI's podcast series, the spotlight shines on the transformative power of automation in the compliance processes within the Wealth & Asset Management sector.

Munich Re Automation Solutions Ltd has entered into a significant business relationship with American Family Life Insurance Company, marking a pivotal shift towards cloud-based solutions within the insurance sector.

In today's fast-paced business environment, the importance of swift customer response time cannot be overstated. Imagine sending an email with high hopes of a prompt reply, only to be met with silence as days pass by. This lack of engagement can swiftly sour a potential customer relationship, leaving individuals feeling undervalued and ignored. With 88% of customers equating the quality of service to the overall experience provided by a company, the pressure mounts for businesses to prioritise timely responses.

In the dynamic landscape of anti-money laundering (AML) efforts, financial institutions are facing intensified scrutiny to stay a step ahead of increasingly sophisticated criminal tactics and rigorous regulatory demands.

Ekko, an emerging British scale-up in the FinTech sector, specialises in embedding sustainability into financial transactions, has partnered with Primis, which builds customer experience solutions.

Cambridge Building Society and finova have announced the extension of their partnership, signifying a strategic move to bolster banking technology.

Peppermint Innovation, an ASX-listed FinTech company, has successfully raised AUD $1.102m in a recent funding round. The investment came through a placement to sophisticated and...