Tag: customer experience

A recent study by Foolproof has emphasised customers' desire for a more human interaction in their banking experiences.

The insurance sector has witnessed a paradigm shift with the adoption of delegated authority, a concept that propels operational efficiency and streamlining. Amid the complexity of this system, one essential component stands out - the velocity and transparency of data exchange.

ServiceNow, an enterprise cloud computing company, and Guidewire, an InsurTech provider, have come together to enhance insurance experiences.

In the dynamic landscape of insurance, artificial intelligence (AI) has emerged as a game-changing element. The central subject of many debates at recent forums, such as the #everywoman insurance forum, is an AI-powered chatbot, Chat-GPT. InsurTech company distriBind has explored the role of ai and chatbots in insurance. 

EdgeTier, the Dublin-based AI platform that revolutionises customer experience by leveraging conversational data, has announced the successful acquisition of €6m in Series A funding.

Go back a few years and robo-advisors were the talk of wealth management. Panel discussions were often dominated by the prospects of robo-advisory, but nowadays they are rarely mentioned. What happened to the robo-advisor hype?

Artificial Intelligence (AI) has become a pivotal force in the retail sector, offering an innovative solution to the daunting challenge faced by retailers. Scanbot...

TAINA, a leading tech firm, has made a significant stride towards simplifying life for everyone through their cloud-agnostic approach and supporting containerisation.

In an age where more people are online than ever before, the need to offer a strong and efficient digital customer experience is vital. How is RegTech playing a part in this?

Digital banking Technisys has integrated its platform with Microsoft Cloud for Financial Services to provide financial institutions with the tools for improved customer experience.