Tag: Ushur

In the rapidly evolving world of group benefits, companies are doubling down on strategies that enhance their interactions and boost operational efficiency. Especially during the peak seasons, these firms are navigating a maze of challenges, with effective communication emerging as a paramount concern.

Navigating the insurance claim process often comes during challenging times for customers. Following an accident, emergency, or even a natural calamity, individuals typically feel apprehensive and uncertain. This anxiety can be exacerbated if the claim experience further contributes to their distress, whether it's due to the damage to their possessions or physical injuries.

For many insurers, providing a satisfactory customer experience is at the forefront of their ambitions. One such InsurTech is Usher, who prides themselves on their industry-leading solution, Customer Experience Automation (CXA) platform. But why is this solution so groundbreaking? And can it be the silver bullet many carriers need?

AI's evolution has brought to the forefront two key terms: Deep Learning and Machine Learning. Are they the same, or do they represent distinct facets of AI? Ushur, a customer experience automation company, has explored the difference between the two. 

Ushur, a leading provider of AI-powered Customer Experience Automation that enables end-to-end automated customer journeys, and Guidewire, a trusted platform that offers digital, core, analytics, and machine learning solutions for P&C insurers, have announced the availability of Ushur's new validated accelerators for ClaimCenter users in the Guidewire Marketplace.

We've been living through periods of extreme conditions for the past few years, with global pandemics, wildfires, flooding, ice storms, and the looming possibility of international conflict becoming alarmingly frequent. While we could easily brush these years off as a statistical anomaly, data analysis presents a starkly different narrative. It suggests that we are transitioning towards accepting these extremes as our new reality.

As insurers look to prioritise efficiency and automation, Ushur's Data Transformation Engine   is helping insurers automate data problems and deliver remarkable improvements in business metrics.

The recent surge in attention towards generative AI and ChatGPT should not be overlooked. This technology has the potential to revolutionise nearly every industry, offering a multitude of people the chance to engage with AI's transformative capacities.

Simha Sadasiva, CEO and founder of AI-powered customer experience automation platform, Ushur, unveils a novel perspective on digital transformation, arguing for a customer-centric, gradual and cost-effective approach to modernisation.

Extracting accurate data from emails can be a challenging task for insurance companies, even with the help of AI. Ushur advocates for what it calls an “ontology-based” approach alongside the use of AI.