Air Doctor’s commitment to customer care: a traveller’s story


InsurTech startup Air Doctor recently assisted an attendee at a conference who required unexpected medical care.

Air Doctor is an InsurTech startup that helps travellers find local doctors abroad through an easy-to-use app. At the recent InsurTech Connect (ITC) conference in Las Vegas, Air Doctor’s innovative platform demonstrated its worth when they assisted an attendee who required medical care.

During the event, the Air Doctor team had a chance to showcase their innovative platform and demonstrate how it enables travellers to access medical care, anywhere, anytime – including during the conference itself.

While the team was engaging with attendees and showcasing their product at the conference, an attendee at the conference came over and asked for medical care.

The injured attendee was highly stressed, since she’d not only been unexpectedly injured, but she had also contacted her insurance provider in her country, and they were unable to assist her.

In addition, she wanted to remain at the conference and run her company’s exhibition so was unable to visit a clinic. This unique set of circumstances coupled with the fact that she’d been away from home for over a week, only added more stress to the traveller. All in all, it meant she was hesitant to arrange a doctor’s appointment.

Air Doctor stepped in and offered assistance, reassuring the patient that she could receive the care she needed without interrupting her conference schedule.

Once the 24/7 customer support team was contacted, local doctors were brought in to consult with the patient.

Air Doctor’s specialists arrived at the patient’s booth right on schedule, with all the necessary equipment. The doctors consulted with her on site, completed a triage assessment, and administered the appropriate treatment. And thanks to Air Doctor, the patient was able to travel home without any discomfort. It goes without saying that the traveller was incredibly relieved.

“Many people find themselves in similar situations while abroad – where they unexpectedly fall ill or get injured. While these aren’t life or death scenarios, they are anxiety-inducing.

This is just one example of how Air Doctor’s service can make a world of difference to the travel experience,” Air Doctor said.

With the easy-to-use app, the InsurTech continued, travellers can access a global medical network of over 20,000 doctors and specialists, who can speak their preferred language. The platform makes it simple for anyone to search for healthcare providers, book appointments, and get access to quality medical care, even when away from home.

Earlier this year, the medical care and travel startup Air Doctor and ERGO Travel Insurance partnership was recently recognised for its innovative solutions and products.

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