Klarna become first bank to deploy ChatGPT Enterprise

Klarna has revealed that it is the first bank to adopt Open AI‘s Chat GPT Enterprise platform, as it continues to lead the race for AI implementation into online banking.

The Swedish BNPL giant has adopted the new service which brings the power of AI to all Klarna employees with beefed-up security, higher-speed and advanced data analysis capabilities.

The service is currently being implemented throughout the organisation, with 2,500 employees currently enjoying the huge benefits of Open AI’s API platform, which offers higher speeds, better availability and enterprise-level data security than the consumer-focused ChatGPT.

Klarna Co-founder and CEO Sebastian Siemiatkowski, said: “One of the things I’m following closely right now is exactly how many of our employees are using their Open AI account. We are currently at 2,500 out of 5,000 employees.

“So even though we push everyone to test, test, test and explore, still only 50 percent of our employees use it daily. That’s why we have to find new ways to get more people to use OpenAI’s fantastic tech.

“At Klarna, we are constantly seeking innovative solutions to strengthen our employees’ abilities and enable them to best serve our 150 million active users across the globe. With the integration of ChatGPT Enterprise, we’re aimed at achieving a new level of employee empowerment, enhancing both our team’s performance and the customer experience.”

Following Chat GPT’s initial inception in November 2022, Klarna became the first FinTech globally, and the first European company in any sector to launch the ChatGPT plugin.

Siemiatkowski even stated that he wanted to become the brand’s best customer in the release, as the Stockholm-based firm looks to pioneer AI innovation across the open banking sector.

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