Tag: customer experience

As we head into 2024 and begin to analyse the trends we anticipate will drive the future of customer experience (CX), it is no longer too early to look even further ahead. Smart Communications delves into the anticipated major market trends impacting customer communications and experience in the next few years, focusing on predictions highlighted in the IDC FutureScape report for 2024.

Backbase, a global leader in Engagement Banking, has partnered with St. Louis-based firm First Bank, in a bid to revolutionise the banking experience.

Empathy, an intangible yet vital attribute, holds unparalleled importance in the corporate realm, especially within the digital revolution era. The ascent of data-driven decisions and technological prowess has remarkably shaped business landscapes. However, amidst this digital progress, the essence of leading with empathy has emerged as a potent force in achieving organisational triumph, as Air Doctor explains.

In a recent survey conducted by Nvidia it is clear the adoption of AI in the financial services sector is rapidly gaining momentum. From...

The Central Bank of Cyprus (CBC) has taken a significant step towards modernising its banking sector by awarding a tender to a joint venture between Aqubix and Infocredit Group.

In the dynamic landscape of today's wealth sector, artificial intelligence (AI) stands as a pivotal force of change. This transformative era marks the confluence...

Low Code No Code (LCNC) software, a transformative innovation in the realm of application development, caters to individuals lacking coding experience. These platforms offer intuitive drag-and-drop interfaces, enabling users to craft applications effortlessly. InsurTech Ushur delves into the fundamental aspects of LCNC software, exploring its significance, key components, and the potential impact on businesses.

NatWest, a prominent UK-based bank, and IBM, the renowned technology giant, have joined forces to upgrade NatWest's virtual assistant, Cora.

Abrigo, a leading technology provider offering compliance, credit risk, and lending solutions for financial institutions, has forged a strategic partnership with Prelim in a bid to streamline deposit account opening.

TELUS International a prominent player in digital customer experience innovation, has introduced Fuel iX, an enhanced solution driven by the power of generative AI (GenAI).