Post Office and Air Doctor team up to ease travel health anxieties

Air Doctor

The Post Office has teamed up with Air Doctor in a strategic partnership that comes amid growing travel health anxieties amongst Brits.

This partnership was forged due to increased concerns about healthcare during travel. A recent study by the Post Office revealed that 55% of Brits worry about the possibility of needing medical attention whilst abroad. The primary cause of worry was financial, with 71% expressing concerns about incurring substantial medical bills. Other concerns included missing holidays, locating a reliable doctor, and securing appropriate medication.

Post Office is an institution synonymous with the UK’s financial services landscape, offering services from mailing to banking and insurance. It also provides various financial services, such as loans, credit cards, and mortgages. Moreover, the organisation offers travel insurance, aiming to protect Brits against unforeseen circumstances during their journeys.

Air Doctor, on the other hand, was born out of co-founder Yam Derfler’s personal experience of inadequate healthcare during a trip to South America. The platform facilitates seamless connections between travellers and a network of 20,000 doctors across 75 countries. Besides arranging appointments, the app also allows users to access information about a doctor’s professional background, languages spoken, and reviews from other patients.

The partnership intends to address concerns around travel health. Air Doctor’s services will complement Post Office’s travel insurance policies by ensuring that a medical professional is the first point of contact for any health-related issues while travelling. The app is designed to alleviate concerns about out-of-pocket expenses and lengthy claims processes, which have previously dissuaded 7% of users from claiming travel insurance.

Furthermore, this alliance is set to benefit an estimated 76% of Brits who believe that reliable access to a doctor abroad would enhance their travel experience. It will be a standard feature across all Post Office single trip, annual multi-trip, and backpacker travel insurance policies, and across all levels of cover – Economy, Standard and Premier – available online, over the phone, or in-branch from 3rd July 2023.

Post Office Head of Travel Insurance and Protection Paul Paddock said, “It is worrying that so many are willing to go without travel insurance despite the significant concern about falling ill abroad. Having easy access to medical support abroad helps make sure minor health issues can be dealt with easily so people can get on with their holiday.

“This is why we have partnered with AirDoctor to avoid any unnecessary expenses and put Brits in touch with a reputable doctor straight away to minimise the chances of a ruined holiday – to ensure a relaxing, fun getaway that they deserve.”

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