The organisation launched its new Accident Assistance feature in its Drive Safe & Save app, initially rolling it out to customers across Texas and Florida, following USAA’s decision earlier this year to also implement the technology.
The platform uses smartphone sensors to detect a possible collision and asks the driver to verify whether a crash has occurred. If so, the app offers safety guidance, the ability to dial 911, and the option of filing a claim on the spot, via a streamlined process.
In an interview with Digital Insurance, Luke Harris, USAA’s Vice President of Innovation lauded the tech. He said: “The traditional claim process can be highly manual and involves a series of questions and answers to properly investigate the claim.
“The availability of telematics data provides insights into accidents that can help reduce the number of questions and time involved in investigating the event, which allows our claims team to focus their time on addressing our members’ specific needs and streamlining the process of getting them back on the road.”
By enabling the feature, which still isn’t bulletproof as it doesn’t detect all accidents, State Farm and its vendors have been given explicit permissions, including contacting emergency services or towing, reaching out via various means such as phone, text, or push notifications, and recording phone calls made to emergency services.
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