Onboarding is no longer just a gateway to customer acquisition—it’s a critical reflection of a company’s values and operational efficiency. Customers and vendors now expect a seamless experience, yet delivering this demands significant investment in security, compliance, and speed.
LSEG, a global financial infrastructure and data provider, recently delved into how onboarding can elevate customer experiences, minimise costs and mitigate risks.
Fraud remains a major challenge. In 2023, payment fraud cost merchants $48bn globally, with the figure expected to rise, according to LSEG. Businesses must guard against threats such as synthetic identities, account takeovers, and Business Email Compromise. These risks make secure onboarding essential to protect both the organisation and its stakeholders.
To combat these challenges, firms are turning to real-time bank account verification, multi-factor authentication, and behavioural analytics. These tools help verify identities quickly, flag suspicious activity, and reduce onboarding friction. Strong KYC and KYB practices—enhanced by behavioural insights—build trust from the outset.
Artificial intelligence and machine learning are also transforming onboarding. By analysing vast datasets in real time, these technologies detect fraud faster and automate key verification steps.
LSEG Risk Intelligence supports organisations globally in achieving fast, secure, and compliant onboarding. Their solutions reduce abandonment rates, lower costs, and improve the vendor and customer experience.
Looking ahead, onboarding will only become more intelligent. With AI enabling faster data review and insight sharing, businesses can meet rising expectations while maintaining security and compliance.
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