Tag: customer experience
Customer service unicorn Glia buys AI chatbot Finn AI
Digital customer service unicorn Glia has acquired AI-powered chatbot platform Finn AI.
Why financial institutions should invest in empathy
In an era where the customer experience has become more important than ever, ensuring your service is not only efficient but also highly customer-centric.
Why decision-making modelling might be impacting customer experience
While financial services scramble for digital transformation, Kidbrooke fears most have not assessed how the decision-making models of underlying technology might impact customer experiences.
A revolution is happening in relationship management, but why should wealth...
Wealth managers might not be aware, but there is a revolution underway in how they handle customer journeys. Traditionally a firm has used a customer relationship management (CRM) solution to track engagements, but this is being made redundant by the better equipped client lifecycle management (CLM) solutions.